Etiquette in Restaurant and Hospitality
The etiquette & business lunch
(3 hours)
French Etiquette builds a fully customized etiquette reference system for your company, meeting the following criteria: your company, your brand, your sector of activity (restaurant and other kinds of hospitality, sales, luxury goods, services, industry, finance, etc.), your business (sales, management, consulting, service, etc.), your teams, your objectives, etc. Business lunches are a very special time to strengthen ties, defuse conflicts or negotiate agreements. Compliance with the rules of etiquette is essential to the organization and participation in a successful business lunch. From the formalization of the invitation to the follow-up given at lunch and the judicious choice of restaurant and guests, French Etiquette will give you all the keys to a successful business lunch.
Among the topics covered:
The invitation and organization of the lunch, the choice of the restaurant, the Art de la Table, the reception – the placement and management of the guests, the rules of good manners at the table, the professional expectations to be met…
The etiquette of the catering professional and other hospitality industry (2 hours)
As a professional (director, manager, waiter, sommelier, hostess…) you must know and respect the fundamental rules of etiquette of your business.
Your presentation, your behaviour, your self-control (emotions, words, gestures…), your kindness, your professionalism… are all parameters that contribute and even determine the quality of individual and collective service in your establishment.
We customize the training according to the variety of your business (catering, hotel, travel …), the positioning of your establishment, your requirements and the specificities of the teams.
Among the topics covered:
The art de la table, the setting up, the service in the room, the reception and management of the client, the presentation (clothing, verbal and gestural communication)…