The etiquette of your company "à la carte"
Growth, market conquest, profitability, internal and external competition… do not intrinsically create a favourable environment for respect for others. However, market logic and Savoir-Vivre are perfectly compatible, and well integrated, the rules of Savoir-Vivre optimize performance.
French Etiquette trains your teams in professional etiquette, these rules which provide the basis for good manners, frame and harmonize the company’s internal and external relations and guarantee a good brand image.
Each company has specific needs, French Entreprise offers you a fully personalised support through 5 services with 5 fully customized offers :
- Build your custom etiquette repository
- The Etiquette for your Management
- Introduce a “welcome” offer to train each new employee
- Set up a “training” offer to maintain the level of requirements
- Perform a pre-recruitment evaluation
- Deploy a “mystery customer” offer
Custom etiquette repository
(Fully customized offer)
French Etiquette builds a fully customized etiquette reference system for your company, meeting the following criteria: your company, your brand, your sector of activity (restaurant and other kinds of hospitality, sales, luxury goods, services, industry, finance, etc.), your business (sales, management, consulting, service, etc.), your teams, your objectives, etc.
Among the topics covered:
Relationship codes in the company, taking care of its presentation and gestures, organizing an appointment or meeting, participating in a business lunch, managing its communication, management and etiquette rules…..
This offer is personalized according to your expectations, quotation on request.
Welcome offer for each new employee
(Fully customized offer)
Based on your company’s etiquette standards, and as soon as they are recruited, we train each new employee in the rules of your company’s etiquette to maintain the quality of service offered. In the continuity and homogeneity of the existing team, it will be immediately operational.
Teams and managers will be able to focus on qualitative and quantitative objectives.
This offer is personalized according to your expectations, quotation on request.
Training offer to maintain the level of requirements (Fully customized offer)
On the basis of your company’s etiquette framework, we set up a “training” to monitor the proper integration and application of the framework. If necessary, as the training progresses, we adjust the reference system if your expectations change.
We can focus the training on certain key topics of the reference framework for your company and adapt the training schedule according to the team’s needs.
This offer is personalized according to your expectations, quotation on request.
Pre-recruitment evaluation
(Fully customized offer)
In a recruitment process, you try to qualify a candidate’s experience, expertise and motivation. But in many cases, we are unable to analyze our ability to embody a company’s image. However, this quality, this personality trait sometimes, is essential in certain sectors, particularly in luxury.
French Etiquette evaluates the ability of your candidates to embody the image of your brand and to quickly appropriate the Savoir-Vivre, the interpersonal skills, the gestures, the customer management… on the basis of your company’s reference system.
This offer is personalized according to your expectations, quotation on request.
Mystery Customer Offer
(Fully customized offer)
On the basis of your company’s etiquette standards, we evaluate the quality of internal and customer service using evaluation criteria that we will have defined together.
This approach makes it possible to evaluate in a very concrete and objective way the operational level of your teams through the application of the company reference system.
We put your teams in an anonymous situation to also evaluate the consistency of the service.
This offer is personalized according to your expectations, quotation on request.
The Etiquette for your Management
(Fully customized offer)
To customize and implement this program according to the needs of your teams or your company, we first take care to meet your managers’ main contacts.
We will try to understand the modes of communication, trust indicators, internal and external issues and expectations of everyone. We will thus tailor our program to help each of your managers to master the etiquette and succeed in their management.
On this basis we will review the different tasks that a manager must plan and carry out in your department or company.
And beyond these obligations necessary for the accomplishment of its mission, we will study all the attitudes favourable to internal management (how to express its interest and empathy for its teams, how to create a sense of belonging, how to create a climate of trust and security, how to share its vision and communicate its ambition…).
Finally, we will study all attitudes favourable to external management because customers, shareholders, suppliers, partners are part of this ecosystem that influences and even determines the viability and future of your company.
The technical and emotional dimensions will be largely influenced by the ability of the protagonists to demonstrate good manners.
And, as you will see, good manners, courtesy, etiquette, are a precious help in conducting negotiations.
This offer is personalized according to your expectations, quotation on request.